Answers to common lighting questions.
Explore questions about working with Timeless Illuminations, service and repair, Christmas lighting, permanent roofline lighting, and landscape lighting.
General Questions
What areas do you serve?
Timeless Illuminations serves homeowners throughout Berkeley County and Jefferson County, West Virginia, along with select areas in Maryland, Virginia, and Pennsylvania. Contact us to confirm service availability for your property.
What types of lighting do you install?
We specialize in Christmas and seasonal lighting, permanent roofline lighting, and landscape lighting for residential and commercial properties.
How do I get started?
Start by requesting a free quote. We will learn about your property, the look you want to create, and the lighting service you are interested in before planning the next steps.
Do you provide the lighting products and materials?
Our projects are designed as professional lighting installations. The specific products, materials, and system options depend on the service and project design.
Can you help me decide what lighting would look best?
Yes. Our process is focused on creating a lighting plan that complements your home, property, and the way you want the space to feel after dark.
Service & Repair
What happens if there is a problem with my lighting?
If you experience an issue with a Timeless Illuminations installation, contact our team so we can review the problem and determine the appropriate service or repair.
Do you service lighting systems you installed?
Yes. We can assist with service needs for systems installed by Timeless Illuminations. The type of service required will depend on the lighting system and the issue.
How do I request service or repair?
Call 304-901-3845 or contact Timeless Illuminations with your name, property address, lighting type, and a brief description of the issue.
Can you repair a lighting system installed by another company?
Contact us with information about the existing system. Compatibility, product availability, and the condition of the installation will determine whether we can help.
Christmas Lighting
What is included with Christmas lighting service?
Christmas lighting can include custom design, professional installation, in-season maintenance, removal, and storage. Your project can be tailored to the areas of your home you want to highlight.
What parts of my property can you decorate?
Christmas displays can include rooflines, trees, wreaths, garlands, columns, entryways, landscaping, and larger full-property lighting designs.
Do I have to install or remove the lights myself?
No. Our Christmas lighting service is designed to handle the installation and removal for you.
What happens if a light goes out during the season?
Contact our team if you notice an issue with your Timeless Illuminations Christmas display. We can review the problem and coordinate the appropriate in-season service.
When should I schedule Christmas lighting?
Holiday installation schedules can fill as the season approaches, so contacting us early gives you more flexibility when planning your display.
Permanent Roofline Lighting
What is permanent roofline lighting?
Permanent roofline lighting is a professionally installed lighting system designed to remain discreetly integrated with your home and provide programmable lighting throughout the year.
Can permanent lighting be used for more than holidays?
Yes. Permanent roofline lighting can be used for architectural accent lighting, holidays, celebrations, game days, events, and other occasions throughout the year.
Can I change the colors and lighting scenes?
Permanent systems are designed to provide customizable lighting options. Available colors, scenes, and controls depend on the system selected for your project.
Is the lighting noticeable during the day?
The goal of a professional permanent installation is a clean, discreet appearance that complements the roofline while keeping the focus on the lighting after dark.
Do permanent lights eliminate the need to hang holiday lights every year?
For homeowners who use their permanent system for holiday lighting, it can eliminate the repeated process of installing and removing traditional roofline lights each season.
Landscape Lighting
What areas can landscape lighting illuminate?
Landscape lighting can be designed for pathways, architectural features, trees, gardens, patios, outdoor living areas, entries, and other focal points around your property.
Is landscape lighting only decorative?
No. A well-designed system can enhance the appearance of your home while also improving visibility around walkways, entries, steps, and outdoor living spaces.
Can you highlight trees and architectural features?
Yes. Uplighting and accent lighting can be positioned to emphasize trees, textures, architectural details, and other features without overwhelming the property.
Can landscape lighting be added to an existing property?
Yes. Landscape lighting can be planned for established homes and landscapes. The design will depend on the property, planting, hardscaping, power requirements, and the areas you want to illuminate.
Will you help design the lighting layout?
Yes. The lighting plan can be developed around the architecture, landscape, focal points, and the overall nighttime atmosphere you want to create.
Talk with our lighting team.
If you do not see your question here, contact Timeless Illuminations and tell us what you are planning or what you need help with.